❓ Frequently Asked Questions
x888 FAQ — All Questions Answered
x888's detailed FAQ page is here to clear up any doubts you have about bonuses, deposits, withdrawals, and identity verification.
Every day, many players at x888 ask questions about claiming bonuses, making deposits, completing withdrawals, and verifying their accounts. On this page we have answered the most important questions in four sections in plain language — so you can find the right information quickly and enjoy playing safely. If you don't find your question, contact our 24/7 support team.
All FAQs
Find your question from the sections below.
Bonus Terms
When you open an account at x888 for the first time and deposit a minimum of ৳500 using any approved method, the welcome bonus is automatically added to your account. No promo code is needed. The bonus is 120% of your first deposit, up to a maximum of ৳10,000.
No, the welcome bonus can only be received once per account. If the same person creates multiple accounts to claim this bonus repeatedly, it will be considered a violation of x888's terms and conditions, and the accounts may be cancelled.
x888's wagering requirement is 25x — and it is calculated on the bonus amount only, not on the deposit. Example: if you deposit ৳1,000 you will receive ৳1,200 as a bonus. After placing ৳1,200 × 25 = ৳30,000 in bets, you can withdraw the winnings from the bonus.
Yes, before you start fulfilling the bonus conditions you can request the support team via live chat to cancel the bonus. However, once wagering has begun using the bonus balance, cancellation is no longer possible. While a bonus is active, withdrawing the deposit portion alone is not possible.
Slot games generally count in full toward fulfilling bonus wagering. Live casino, cricket betting, or other sports bets may count partially or at a lower rate. Check x888's terms and conditions page or ask via live chat for the full list of games and their contribution rates.
Deposit Questions
The minimum deposit amount at x888 is ৳500 for every payment method. Amounts below this will not be accepted. This applies to all methods — bKash, Nagad, Rocket, and Upay.
Log in and go to the Cashier section, then select bKash. Send the required amount from your bKash app to the merchant or personal number shown. Save the reference number and enter the transaction ID in the form on the site — your balance is usually updated within a few minutes.
Yes, Nagad is fully supported at x888. Just like bKash, select Nagad from the Cashier and follow the instructions to make the payment. You can send money via the Nagad app or USSD (*167#). Minimum deposit is ৳500.
x888 currently supports four mobile wallet methods: bKash, Nagad, Rocket and Upay. Note that Rocket is the mobile banking service of Dutch-Bangla Bank. Both deposits and withdrawals are available through all methods, with a minimum transaction of ৳500.
Your account balance is usually updated within a few minutes right after making a deposit. If there is a delay due to network issues, contact live chat with your transaction ID and our support team will resolve it quickly.
Withdrawals
The minimum withdrawal amount at x888 is ৳500. The system does not accept withdrawal requests below this amount. The maximum withdrawal limit depends on your account type and verification status.
Withdrawals at x888 are generally completed within 5 to 30 minutes. The process is faster when account verification is complete and no bonus-related conditions remain. During busy periods or in special cases, it may take slightly longer.
There are a few common reasons a withdrawal may be pending: bonus wagering conditions have not yet been met, KYC documents have not been submitted, or a security check is in progress. Contact live chat and our team will quickly let you know the reason.
No. According to x888's policy, withdrawals can only be made to a mobile wallet registered in your own name. Withdrawal requests to third-party wallets will be cancelled. This is required to prevent money laundering and to protect the security of your funds.
Yes, both Upay and Rocket are supported for withdrawals. Go to the Cashier section, choose your preferred method, and enter your own wallet number. The minimum ৳500 withdrawal applies to these methods as well.
Identity Verification (KYC)
For identity verification at x888, a National ID card (NID), passport, or birth registration certificate is generally accepted. A utility bill or mobile banking statement may be requested for address verification. Documents must be clear and legible.
KYC verification is typically requested before your first large withdrawal or if unusual activity is detected on your account. Verification updates may also be requested periodically for security purposes. Completing verification promptly prevents delays in withdrawals.
Identity verification is needed for two main reasons: first, to protect your account and funds from unauthorized access; second, to prevent fraud and money laundering. This creates a safe and fair environment that protects the interests of all players.
Yes, x888 keeps all your personal information and submitted documents secured with SSL encryption. The information is used only for the verification process and is not shared with third parties. Read our privacy policy for more details.
You can generally deposit and start playing; however, completing verification is required to make large withdrawals or access certain account features. For a smooth experience, submit your KYC documents before your first withdrawal.
Didn't find an answer to your question?
If your question is not in the list above, or you would like more details, contact x888's support team directly. We are ready to help in Bengali and English seven days a week, twenty-four hours a day.
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